Shipping & Returns

Shipping Policy

At LashProduct.com we strive to provide a seamless shopping experience, including fast and reliable shipping. Here’s everything you need to know about our shipping options:

Domestic Shipping Options

  • Standard Shipping
  • Expedited Shipping
  • Overnight Shipping

International Shipping

  • International Shipping

Additional Information

  • Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
  • Order Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.
  • Shipping Issues: If you experience any issues with your shipment, please contact our customer service team for assistance.

We’re committed to delivering your products quickly and efficiently. If you have any questions about our shipping options or need assistance, don’t hesitate to reach out!

Contact Us

Return Policy

At LashProduct.com we want you to love your lashes, but if you need to return or exchange an item, we’re here to help. Please review our return policy below:

Return Window

  • Return Period: You have 30 days from the date of delivery to return or exchange your purchase.
  • Condition: Items must be in their original, unused condition with all packaging intact. For hygiene reasons, opened or used products cannot be returned.

How to Return or Exchange

  1. Initiate a Return: Contact our customer service team at [Customer Service Email/Phone Number] to request a return authorization. Include your order number and reason for return.
  2. Return Instructions: Once your return request is approved, you’ll receive instructions on how to return the item. Please follow these instructions carefully to ensure a smooth process.
  3. Package Your Return: Repack the item securely in its original packaging. Include the return authorization slip if provided.
  4. Ship the Return: Send the package to the address provided in your return instructions. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Refund Process

  • Processing Time: Once we receive your return, please allow 5-7 business days for us to process your refund.
  • Refund Method: Refunds will be issued to the original payment method. You will receive an email notification once your refund has been processed.

Exchanges

  • Product Exchange: If you would like to exchange an item for a different product, follow the return process and place a new order for the item you wish to receive.
  • Shipping Costs: Shipping costs for exchanges are the customer’s responsibility.

Conditions

  • Non-Returnable Items: Due to hygiene reasons, items such as opened or used lashes cannot be returned. Additionally, sale items and gift cards are non-returnable.
  • Defective or Incorrect Items: If you received a defective or incorrect item, please contact us immediately for a prepaid return label and a replacement or full refund.

Contact Us

If you have any questions or need assistance with your return or exchange, please reach out to our customer service team:

Customer Service Email: Sales@lashproduct.com
Phone Number: 903-921-3530
Contact Us Page

We’re committed to ensuring your satisfaction and are here to help with any issues you may encounter. Thank you for shopping with us!

FAQs

Shipping

1. What shipping options are available?
We offer Standard, Expedited, and Overnight shipping options. Standard shipping is free on orders over $50, while Expedited and Overnight shipping are available for faster delivery.

2. How long does it take to receive my order?

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day

3. Do you offer international shipping?
Yes, we ship internationally to select countries. Shipping costs and delivery times are calculated based on your location. Customs duties and taxes may apply.

4. Can I track my order?
Yes, once your order has shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.

5. What should I do if my order is lost or damaged?
If your order is lost or damaged, please contact our customer service team immediately for assistance. We’ll work with you to resolve the issue.

Returns and Exchanges

1. What is your return policy?
You can return items within 30 days of delivery. Items must be in their original, unused condition with all packaging intact. Opened or used products cannot be returned.

2. How do I initiate a return or exchange?
Contact our customer service team at [Customer Service Email/Phone Number] to request a return authorization. You’ll receive instructions on how to return the item.

3. Who is responsible for return shipping costs?
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

4. How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to the original payment method.

5. Can I exchange an item for a different product?
Yes, if you’d like to exchange an item, follow the return process and place a new order for the item you wish to receive.

6. What if I received a defective or incorrect item?
If you received a defective or incorrect item, please contact us immediately. We’ll provide a prepaid return label and arrange for a replacement or full refund.

7. Are there any items that cannot be returned?
Due to hygiene reasons, opened or used products cannot be returned. Additionally, sale items and gift cards are non-returnable.

If you have any other questions or need further assistance, please don’t hesitate to contact our customer service team:

Customer Service Email: Sales@lashproduct.com
Phone Number: 903-921-3530
Contact Us Page

We’re here to help and ensure you have the best shopping experience with us!

Need Help? We're Here for You!

If you have any questions or need assistance, don’t hesitate to reach out to our customer support team. We’re here to ensure you have a smooth and enjoyable experience with us.

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